colorado accounting.
What A Web Call Accounting Can Do For Your Business
By John9 Wong9
Web call is an internet based application delivered as Software as a Service (SaaS) that oversees all incoming and outgoing telephone calls received by a PBX system, displaying information like dialed numbers, call cost, call duration and unanswered calls. This service is hosted and managed by the provider, the end user accesses the services via a simple browser, no application is required on the users PC. The Web Call service helps companies account for, and manage, PBX communication facilities. Management issues include controlling abuse, increasing staff productive and equipment provisioning . This service is a suitable solution for hospitals, offices, universities and most commercial applications.
Web call service provides telecommunication costs allocations to various cost centers, individuals and departments. It is a useful tool for monitoring telephone productivity of every employee in your company. This browser based call solution provides detail, summary and graphical reporting. The application can easily be accessed from your desktop or anywhere around the world through the World Wide Web.
As the manager of a company you need to know who your employers are telephoning, telephone calls have two cost implications, the first, the cost of the call itself, and secondly the cost of the employee time taken by a telephone call. Controlling telephone use without a web call system can be very tedious at best and impossible at worst. Our new and innovative browser based service makes your monitoring job
simple and efficient, the telephone manager can go to any web browser, log in to the system, and retrieve telecommunication reports straight to their own desk. This is an awesome time and energy saver.
This web call service is very useful for companies that have different branches. A telephone manager can view reports and information from all branches from any web browser enabling total control of telecommunications expenses. At the same time the service is secure, protected by sophisticated security allowing access only to authorized user name and password holders.
Today, most employees have e-mail and direct web access on their desktop. Employees do not need to have any special software installed in order to freely access needed reports and therefore expensive upgrades are a thing of the past. The Web Call service provides updates to the service free of charge and without any site visits or downtime. The service is kept current and upgraded to the latest release at all times and without cost or hassle to the end user.
An extra advantage of this web call service is that no special hardware is required. An IT manager does not have the trouble and expense of running dedicated servers, nor the frustration of listening to a service representative telling him “your server is too small, too slow, not enough disc, run out of memory, not enough processing power, etc”
For the end user, a Web Call service delivered as a SaaS (software as a Service) takes the hassle out of call and makes a complex problem simple.
James Davids is author of this article on Call Accounting. Find more information about telephone management here.